Store policies
Shipping policy.
What ships, what you pick up at the shop, how long each one takes, and what happens when an item is unavailable or a package goes missing.
This policy governs orders placed through the online store.
Glass bottles are pickup only
Glass-bottled sodas are not shipped. They are available for local pickup at our shop only. Non-glass items, including clothing, ship nationwide within the United States.
A pickup order can include anything in the store. Add glass bottles and shippable items to one cart, choose pickup at checkout, and collect the whole order at our shop.
Shipping is stricter: checkout will not ship an order that contains glass. To have items delivered, order them separately from glass bottles. If you choose shipping while glass is in the cart, checkout says the order cannot ship to your address. The address is not the problem, the glass is. Switch to pickup, or remove the glass and order it on its own.
If you are not sure whether an item is glass bottled, email info@allegiancelifestyledfw.com or call 817-983-1949 before you order and we will confirm it.
Local pickup
Pick up your order at:
5913 Donnelly Ave STE 103
Fort Worth, Texas 76107
Our shop is open Monday to Thursday, 11:00 AM to 7:30 PM; Friday, 11:00 AM to 9:00 PM; Saturday, 10:00 AM to 9:00 PM; Sunday, 1:00 PM to 6:00 PM CST. Call 817-983-1949 or email info@allegiancelifestyledfw.com with pickup questions, including when your order will be ready to collect.
Processing time
Orders take 2 to 3 business days to process before they ship. Processing time is separate from delivery time.
Carriers
We ship with USPS and UPS.
Shipping cost
Shipping cost is calculated at checkout, based on the items in your order and the destination address. You see the exact amount before you pay.
We do not offer free shipping. There is no order total that removes the shipping charge.
Delivery estimates
Delivery takes 3 to 7 business days after the order ships. That window starts on the ship date, not the order date.
Expedited options are available at checkout.
Where we ship
- We ship within the United States only. We do not ship internationally.
- We cannot ship oversized orders to PO boxes. Use a street address for those orders.
- Glass-bottled sodas are pickup only, as stated above.
Items unavailable after you order
If an item in your order is not available when we pack it, we contact you by email before anything ships. You choose a replacement of equal value or a refund of that item to your original payment method. If we do not hear back within 2 business days, we refund the unavailable item and ship the rest.
Tracking
Every shipped order gets a carrier tracking number by email the day it ships. Check it before contacting us about a late delivery.
Lost in transit
If tracking shows no movement for 7 days after the ship date, contact us with your order number. We open a trace with the carrier and, if the carrier confirms the package is lost, we replace the order or refund it to your original payment method.
Delivered but not received
When the carrier records a delivery to the address on your order, the carrier treats the package as delivered and so do we. Check with household members, neighbors, the mailroom, and the carrier's delivery photo if one was taken.
If the package is still missing, contact us within 3 business days of the delivery scan and we will file a missing-package request with the carrier on your behalf. We cannot refund or replace a package the carrier confirms as delivered.
Address errors
We ship to the address entered at checkout. If an address is incomplete or wrong and the package comes back to us, we contact you; reshipping costs the shipping rate again. Check your address before you pay.
Damaged in transit
If an item arrives damaged, we will replace or exchange it at no cost to you.
Contact us within 3 business days of delivery so we can process the claim. Email info@allegiancelifestyledfw.com or call 817-983-1949 with your order number and photos of the item.
For returns, exchanges, and cancellations, see our returns and exchanges policy.
Who you are buying from
Allegiance Lifestyle
5913 Donnelly Ave STE 103
Fort Worth, Texas 76107
info@allegiancelifestyledfw.com
817-983-1949
Monday to Thursday, 11:00 AM to 7:30 PM; Friday, 11:00 AM to 9:00 PM; Saturday, 10:00 AM to 9:00 PM; Sunday, 1:00 PM to 6:00 PM CST